Caring for your Sealy
Sealy Posturepedic care
Congratulations on your new Sealy product
Investing in a Sealy Posturepedic mattress is an important step in getting a good night’s sleep. Whilst our products come with a 10 year guarantee, there are some things you can do to get the most out of your purchase.
Setting up your new mattress
Register warranty
Registering your warranty is an important step, as it protects your investment. It will fast track any future enquiries you may have with our customer service team.
Air out
Remove the mattress from its packaging and allow it to air out. This helps any new mattress scent to dissipate.
The plastic bag is recyclable and can be disposed of in most regular recycling bins. Please check with your local council for recycling options in your area.
Regularly rotate
Rotate your mattress regularly to ensure an even amount of wear across the sleep surface. Turn the mattress by 180 degrees, but do not flip it over.
- First 3 months — rotate every 2 weeks
- Continue to rotate once every 3 months
Sealy Posturepedic Care
Your Sealy has a settling period
Your mattress has been designed and built in Australia with all new materials and may take several weeks for the layers to adjust and conform to you. This is completely normal; the mattress will adapt to your shape, weight and sleeping positions as you use it.
Caring for your Sealy
Cleaning your mattress
It is important to keep your mattress clean so that it continues to stay fresh and perform as intended. Here are some tips to safely clean and maintain your new Sealy mattress.
Vacuum regularly — you can freshen the fabric or remove dust and debris by using a vacuum on low suction.
Keep your mattress dry — prevent water and other fluids from coming into contact with your mattress. A waterproof cover may be useful for children’s beds.
Treat spills and stains as soon as possible with a damp cloth. Avoid scouring the surface with a brush or saturating the fabric.
Keep out of direct sunlight — if positioned by a window without covers or a mattress protector, the fabric may fade over time.
Avoid dry cleaning chemicals and detergents — these may damage some of the construction materials.
Ensure your Sealy product is exposed to adequate ventilation.
Caring for your Sealy
The importance of a good foundation
When purchasing a new mattress, you may consider replacing your old foundation as well. If it lacks the right support, an old base can make a new mattress feel like it is sagging.
We recommend the use of a Sealy base, as these are designed to work with your mattress for correct support and durability, maximising the performance and lifespan of your mattress.
Please note that if using an adjustable or electric base, only Sealy mattresses with the Flex edge or the Sealy Optimum range are suitable for use.
Caring for your Sealy
Maintaining your current base
Regardless of which kind of bed base you are using, it is important to check regularly that it is in good condition.
Regularly tighten the glides, castors or legs on your base. We suggest doing so approximately every three months.
If your base has slats, check whether they are fixed to the frame to prevent movement. In King and Queen sizes, they should be supported by a centre rail as well. Importantly, slats should be spaced so that the gaps are not wider than the width of the slats themselves.
Frequently asked questions
Will my Mattress get a body signature (body impression)?
Body signatures (which is your body’s shape reflected in the mattress), in modern beds are normal and are generally an indication that the comfort layers are working with your body as they should.
To determine if an impression is normal you would need to take a measurement. Place a long, straight edge, like a broom handle across the mattress surface. Measure from the underside of the straight edge to the top of the quilt design, not the stitching line. A measurement of 32mm or less would not indicate the presence of a manufacturing concern with your mattress.
Body signatures may appear to be more pronounced with King Size mattresses. Utilising the entire surface of your mattress and rotating it as recommended in your Sealy Guarantee/ Warranty will assist in providing even wear, particularly during the first one to three months of your mattress life. The base that your mattress is on may contribute to more pronounced body impressions forming.
Sealy does not recommend putting a new mattress on an old base and strongly recommends purchasing a Sealy ensemble (both mattress and base). If the base is a slat base, this could also influence the performance of your mattress. Sealy suggests that the slats be secured with a centre support rail and leg, with the gap between the slats smaller than the slats themselves.
To work out whether your base is the problem, one suggestion is to take the mattress off the base and try it on the floor. If the impressions are less evident, this may indicate that there is a problem with the base.
Will my mattress feel like the one I choose in the store when it is delivered?
Your new Sealy mattress will consist of brand new foams, silks, wools and cottons and these new materials require time to conform to your body shape and weight. As such, there may be a ‘settling’ period of 6 to 8 weeks for a new mattress.
What if there is a noise with my mattress?
Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise.
BASE ISSUE: There are a number of possible causes of noise with bases, including castors/glides not being fitted correctly, headboard brackets, or the base rubbing against a nearby power point.
MATTRESS ISSUE: Mis-use of the mattress such as sitting, standing or jumping can generate noise. If the noise occurs whilst sleeping, we would suggest contacting our Customer Care Department to discuss the issue further.
What if my mattress has an odour when it is delivered?
Any odour you detect when your mattress is first delivered is generally a short term issue and should not last any longer than two weeks. If you continue to have concerns regarding the odour, we recommend you sprinkle bicarbonate of soda on the mattress, leave for as long as possible, then give a light vacuum off. Alternatively placing the bicarbonate of soda in a bowl in the bedroom or spraying the mattress with a fabric deodorizer may also assist. Always check the suitability of spray prior to use.
What happens if I experience a heat issue with my mattress?
Should you experience a heat issue with your mattress, Sealy suggests a number of options, including using good quality cotton bed linen and woollen underlay together with temperature reduction options in your home, such as fans and air-conditioning. Always keep in mind that the lower the thread count of the sheets the more breathable they will be.
Can I use a non-Sealy Foundation?
Yes – However, your Sealy Guarantee/ Warranty does not cover mattress damage due to an inappropriate foundation. Therefore, if you are using a slat foundation, it is recommended for it to have a centre rail and leg support, especially for King & Queen Size.
Sealy has in place the broadest and best Guarantee/Warranty in the home furnishing industry and has an absolute commitment in giving our customer the full value of their Guarantee/Warranty.
How long is the Guarantee/Warranty on Sealy beds?
10 years
