Sealy Mattress Guarantee


At Sealy we make the mattress that makes you more comfortable, and that includes repairing any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the guarantee guidelines.

Please contact the Sealy National Customer Care Centre on 021 5835 1565 for any further assistance.

Original purchaser only

Sealy Indonesia ('Sealy') offers a guarantee which is only for the benefit of the original purchaser ('the purchaser') of the product, and is non-transferable.

Length of guarantee

Your 10 Year guarantee protects you from the day you purchase your sleep set and continues according to the period found on the law tag. This tag is sewn into the border of your mattress and foundation and must not be removed. In the event that we repair or replace your sleep set, this guarantee continues your protection from the original date of purchase.

For the duration of the guarantee

Sealy will repair (or replace at Sealy's option) without charge to the original purchaser, any manufacturing fault (as defined). Sealy reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.

Transport & inspection charges

During the first year after purchase transport charges relating to guarantee issues within Australia will be met by Sealy where there is a manufacturing fault.

After the first year, transportation charges within Indonesia will be met by the Purchaser. In no case will any transportation charge be accepted without prior approval from Sealy. All claims in respect of the Guarantee are to be made to the Sealy National Customer Care Centre 021 5835 1565 prior to the expiry of this guarantee.

Sealy reserves the right to charge an up-front call out fee prior to an inspection taking place at any stage during the life of the mattress. This fee will be refunded should a manufacturing fault be discovered.

Availability of identical materials

If identical materials are not available at the time of repair or replacement, Sealy reserves the Manufacturer's right to substitute materials of equal quality. Identical fabrics cannot be guaranteed, however the closest available match will always be attempted.

This guarantee covers

This Guarantee covers the following specific manufacturing faults under conditions of normal wear.
  • Coils or wires that are loose or broken
  • Coils or wires that protrude or tear through any fabric
  • Splitting occurring in the wood frame
  • Loose or broken foundation wire
  • Compression of modules
  • Leg and castor failure

This guarantee does not cover

  • Mattress fabric (including stains, soiling, burns or pilling).
  • Normal body indentations (less than 38 mm).
  • Handles (where fitted) - these should be used only to position the mattress and should not be used to support the full weight of the mattress.
  • Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set.
  • Bedding sold 'As Is'
  • Comfort Preference, or any adjustments to comfort layers
  • Bed Height.
  • Sheet fit
  • Mattress damage due to an inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as part of a total sleep set.
  • Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).
  • Replacement of another piece of the sleep set unless that other piece is also defective.
  • Damage due to abuse.

For your safety!

  • Don't ever place this product near open flames or expose it to fire.
  • This mattress is not flame proof or fire proof and can ignite or burn if exposed to open flame or fire. When ignited, some bedding materials can burn rapidly and emit smoke and hazardous gases.
  • Don't smoke in bed.
logo footer
© Copyright 2016 Sealy Asia