Frequently Asked Questions

A. Body impressions in modern beds are normal and are generally an indication that the comfort layers are working with your body as they should. To determine if an impression is normal you would need to take a measurement. Place a long, straight edge, like a broom handle across the mattress surface. Measure from the underside of the straight edge to the top of the quilt design, not the stitching line. A measurement of 38 mm or less would not indicate the presence of a manufacturing fault with your mattress.

Body Impressions may appear to be more pronounced with King Size mattresses, utilising the entire surface of your mattress and rotating it as recommended in your Sealy Warranty will assist in providing even wear, particularly during the first one to three month's life of your mattress.

The base that your mattress is on may contribute to more pronounced body impressions forming. Sealy does not recommend putting a new mattress on an old base and strongly recommends purchasing a Sealy ensemble (both mattress and base). If the base is a slat base, this could also influence the performance of your mattress. Sealy suggests that the slats be secured with a centre support rail and leg, with the gap between the slats must be smaller than the slats themselves.

To work out whether your base is the problem, one suggestion is to take the mattress off the base and try it on the floor. If the impressions are less evident this may indicate you have a problem with the base.
A. There may be a 'settling' period of 6 to 8 weeks for a new mattress. Your new Sealy mattress will consist of brand new foams, silks, wools and cottons therefore these new materials require time to conform to your body shape and weight.
A. If you are sleeping on a pillow top mattress, the comfort levels in the top of the mattress will conform to the shape of your body. The softer the comfort layers, the deeper you will sink into your mattress.

Should you experience a heat issue with your mattress, Sealy suggests a number of options, including using cotton bed linen and woollen underlay's in conjunction with temperature reduction options in your home, such as fans and air-conditioning. Sealy can make alterations to the comfort layers (at a cost to you) to reduce the conformance of the mattress, increase its firmness and air ventilation.
A. Any odour you detect when your mattress if first delivered is generally a short term issue and should not last any longer than two weeks. If you continue to have concerns regarding the odour, we recommend you sprinkle bicarbonate of soda on the mattress, leave for as long as possible, then vacuum off. Alternatively placing the bicarbonate of soda in a bowl in the bedroom or spraying the mattress with a fabric deodorizer may also assist.
A. Sealy mattresses have a manufacturing tolerance covering their width and length. All stated dimensions are nominal.
A. Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise.

BASE ISSUE: There are a number of possible causes of noise with bases, including castors/glides not being fitted correctly, headboard brackets, or the base rubbing against a nearby power point.

MATTRESS ISSUE: Mis-use of the mattress such as sitting, standing or jumping can generate noise. If the noise occurs whilst sleeping, we would suggest contacting our Customer Care Department to discuss the issue further.
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